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Meeting with I-Pace Engineering. Give me your questions!

53K views 198 replies 51 participants last post by  Pat28 
#1 ·
I'm getting the opportunity to meet with a representative from the I-Pace engineering team in two weeks. I'm compiling a list of questions for the occasion and figured I'd let people here give their input if anyone have anything in particular they want answered. I'll try to keep the list of questions up to date here.

- What is the focus of the I-Pace engineering team moving forward.
- How does the IVI team work? What sort of devops and QA do they have in place.
- Is the MCU hardware the limiting factor in terms of infotainment performance?
- What is the current state of SOTA.
- Are issues such as creep mode resetting, jerky reversing cam, missing My EV tile, etc known to the team?
- When is support the Max SOC API coming to the I-Pace.
- Why cant the cruise control engage at lower speeds? Other vehicles do this. Can this be implemented in software?
 
#102 ·
qqiao said:
51mes said:
After living with earlier versions of ictpro for the past few years with my XE, the most important thing they can give us infotainment related is a solid android auto/apple car play integration. Though this may be tainted with an ICE View of the world, I rarely use any Jag native function bar DAB.

S.
That is actually what I thought, and had been doing. But, when it's hardware limited, it's not just the navigation and media player, there are lot more things that are bogged down by the overall MCU limitation. Many of them we actually use on a fairly frequent basis.

1. The reverse camera delay may or may not be caused by the slow hardware
2. Even AA/CarPlay itself experiences sporadic stutters and cracks when the car is performing something that's gfx intensive, for example switching between day/night mode. I had to work around this by having the car in night mode the whole time, but even then it still stutters from time to time
3. HVAC controls are laggy too. It's hard to change the temperature because it's way to easy to overshoot the desired temperature.
4. Dashboard display is also laggy, speedo, power meter etc.
There are some really weird quirks too in regards to performance. Like how the speedo gauge is pretty smooth and responsive while the power meter is super laggy.
 
#104 ·
qqiao said:
I think they are genuinely surprised by the fact that so many of us are younger and more technically interested than the typical Jaguar customer in the past.
Thank you for that. :D
 
#105 ·
I agree with Nightfox. We all knew what we were getting into with the infotainment. I do think they should fix the reversing camera bug (if it's possible with the current hardware, which I'm sure it is). But the rest of it? If there is new hardware I am 100% sure it will go in the next version of the car. Not a retrofit. And I don't think it should be. SOTA will absolutely improve our systems. We've already seen that (with some mixed results) and we know they will continue. I don't expect huge new features but I do expect to see improvements continue to be made. My system is already much more responsive than it was when I bought the car. Some new bugs were introduced but nothing that big. I fully understand the frustration of those who use creep though!
 
#106 ·
Goshdarnit said:
I agree with Nightfox. We all knew what we were getting into with the infotainment.
I ordered mine from the factory after a 15 minute test drive in a car that had "PROTOTYPE VEHICLE" painted on the back, was sporting "Vehicle Mfr" plates, and had an "infotainment system unavailable" message on the center screen. I didn't know what I was getting into with the infotainment, I never got to try it until my car showed up. I was just taking it on faith that it'd be working by delivery time. *shrug*

That said, I wasn't really disappointed in the infotainment pre 19A-24, and I'm comfortable with it now on the most current software. Granted, that's six months after delivery... but still not terrible. I feel like I'm one SOTA update away from being a happy infotainment customer.
 
#107 ·
malakai said:
Goshdarnit said:
I agree with Nightfox. We all knew what we were getting into with the infotainment.
I ordered mine from the factory after a 15 minute test drive in a car that had "PROTOTYPE VEHICLE" painted on the back, was sporting "Vehicle Mfr" plates, and had an "infotainment system unavailable" message on the center screen. I didn't know what I was getting into with the infotainment, I never got to try it until my car showed up. I was just taking it on faith that it'd be working by delivery time. *shrug*

That said, I wasn't really disappointed in the infotainment pre 19A-24, and I'm comfortable with it now on the most current software. Granted, that's six months after delivery... but still not terrible. I feel like I'm one SOTA update away from being a happy infotainment customer.
I also ordered mine on launch day, before I had driven it but I made sure I got a proper test drive before the cut off date. But point taken, there may be a very few people in who took delivery without using the infotainment. However, I'd be surprised if you hadn't heard about its issues as it was very well publicised in pretty much every review I watched and read.
 
#108 ·
I get the point that if I ordered the car knowing the infotainment sucks, I am the one to blame, and I even agree with it.

Our point is that having an uncompetitive infotainment serves Jaguar no good in a competitive market.

The other point is that how much the infotainment really suck is highly subjective. Some consider a 500ms lag acceptable, and some don't. But still, bearable doesn't mean good. Lag is lag, no lag is better than lag.

We are not saying this to bash Jaguar, we are providing the feedback, even negative, so that Jaguar can succeed in their future models.
 
#109 ·
Goshdarnit said:
malakai said:
Goshdarnit said:
I agree with Nightfox. We all knew what we were getting into with the infotainment.
I ordered mine from the factory after a 15 minute test drive in a car that had "PROTOTYPE VEHICLE" painted on the back, was sporting "Vehicle Mfr" plates, and had an "infotainment system unavailable" message on the center screen. I didn't know what I was getting into with the infotainment, I never got to try it until my car showed up. I was just taking it on faith that it'd be working by delivery time. *shrug*

That said, I wasn't really disappointed in the infotainment pre 19A-24, and I'm comfortable with it now on the most current software. Granted, that's six months after delivery... but still not terrible. I feel like I'm one SOTA update away from being a happy infotainment customer.
I also ordered mine on launch day, before I had driven it but I made sure I got a proper test drive before the cut off date. But point taken, there may be a very few people in who took delivery without using the infotainment. However, I'd be surprised if you hadn't heard about its issues as it was very well publicised in pretty much every review I watched and read.
Yes, the lag was well publicised, but, and this is a huge but, at the time, we were promised SOTA that would address the issue, and at the time the MCU limitation was not public knowledge, it isn't even well known now, even to Jags own dealers.

The issue isn't the fact that we didn't know about the lag, we knew about it, was given hope that it might get addressed, and that promise they are failing to deliver on.
 
#110 ·
I never saw any "promise" from Jag saying they would fix lag via SOTA, or even acknowledging that system is laggy at all. Sorry but that just never happened. I'm not being an apologist here but the simple fact is that any improved systems will be for new cars only.

If you can point me towards any statements that contradict me and back up what you say then I will happily admit that I'm wrong.
 
#111 ·
Goshdarnit said:
I never saw any "promise" from Jag saying they would fix lag via SOTA, or even acknowledging that system is laggy at all. Sorry but that just never happened. I'm not being an apologist here but the simple fact is that any improved systems will be for new cars only.

If you can point me towards any statements that contradict me and back up what you say then I will happily admit that I'm wrong.
You can't possibly heard what I was told by my dealer right? You can always argue that I shouldn't trust what was said by the dealer, but, I digress. You have your expectations of the car, I have mine.

Also, taken from https://media.jaguar.com/node/16726, my interpretation of continuous improvement would include fixing the lag... But again, you have your interpretation, I have mine...
 

Attachments

#113 ·
I have had two software updates on my car. The first one killed the Creep memory and introduced vanishing Icons and multiple displays of the same pages. And didn't remove ANY of the other problems that were already present.

The second update killed my eMedia system.

I wouldn't call that improving the car via SOTA. Also, SOTA is only for Infotainment System, so another lie by Jaguar?
 
#114 ·
ardevd said:
...
The focus moving forward seems to be to keep improving efficiency and charging. They've learned a lot about their EV platform and keep figuring out ways to improve things. Also, we will be seeing some exciting engineering related news soon. Unfortunately, it will require a trip to the dealer but give it a month or two and I'm sure we'll receive official information. i won't spoil it here but some of it has been alluded to here previously several times.
...
OK guys ( :geek: and girls, are there any around here?): time for speculation!
would it be:
- three phase charging!?
- 150 kW charging?
- Vehicle to Grid (V2G)?
- 150 Wh/km?
- 7 seats?
- extra safety option: ejection seat (pano-roof only)

Or should we keep expectations low to not get disappointed... :roll:
 
#115 ·
Bart said:
ardevd said:
...
The focus moving forward seems to be to keep improving efficiency and charging. They've learned a lot about their EV platform and keep figuring out ways to improve things. Also, we will be seeing some exciting engineering related news soon. Unfortunately, it will require a trip to the dealer but give it a month or two and I'm sure we'll receive official information. i won't spoil it here but some of it has been alluded to here previously several times.
...
OK guys ( :geek: and girls, are there any around here?): time for speculation!
would it be:
- three phase charging!?
- 150 kW charging?
- Vehicle to Grid (V2G)?
- 150 Wh/km?
- 7 seats?
- extra safety option: ejection seat (pano-roof only)

Or should we keep expectations low to not get disappointed... :roll:
I have it on good authority that it's a 5 litre supercharged V8 range extender that will be fitted in our froots
 
#116 ·
A free "Ian the Ipace" cuddly toy, in the colour of your car?

But seriously, given the small volume of cars and the increasing competitive nature of the market it may well be worth them doing something to improve the current and future fleet - look the the new premium EV review in autocar to see the need.

A lower res but faster reversing camera?

A turbo button a la an old pc to speed up the mcu.

A change to the inverter to improve efficiency.

Improve the charging experience by making it work more reliably and hopefully faster.

S.
 
#117 ·
51mes said:
A free "Ian the Ipace" cuddly toy, in the colour of your car?

But seriously, given the small volume of cars and the increasing competitive nature of the market it may well be worth them doing something to improve the current and future fleet - look the the new premium EV review in autocar to see the need.

A lower res but faster reversing camera?

A turbo button a la an old pc to speed up the mcu.

A change to the inverter to improve efficiency.

Improve the charging experience by making it work more reliably and hopefully faster.

S.
It doesn't need improvement it that sense. What it needs is for things that the car was sold with to work.

And still nothing from Jaguar to tell the owners what is going on.
 
#118 ·
Chewy said:
It doesn't need improvement it that sense. What it needs is for things that the car was sold with to work.

And still nothing from Jaguar to tell the owners what is going on.
Indeed, I suppose that's what I'm getting at, if the car was as advertised 100kw and *reliable* charging included and range more inline with wltp it would be highly competitive in the market...

The auto car test really showed ipace public charging in a negative light.
S.
 
#119 ·
I totally agree with qqiao. The SOTA promise from Jaguar , should (and I hope; will) make the car better and better in any of its aspects, also the infotainment system.
 
#123 ·
Chewy said:
When are Jaguar going to tell customers what is going on? Relying on rumours from forum members is not the way for Jaguar to inform us.
My understanding is that they will be sending out information regarding the upcoming updates later this month.
 
#124 ·
ardevd said:
Chewy said:
When are Jaguar going to tell customers what is going on? Relying on rumours from forum members is not the way for Jaguar to inform us.
My understanding is that they will be sending out information regarding the upcoming updates later this month.
Excellent:)

However, I have never found range to be an issue.

I just want the rest of the software in the car to work as advertised when I bought it. I don't want extras or new features.

I just want to be able to turn on the car and for all the displays to come on and the media system to work. I don't want to be forced onto the other side of the road by some self correcting steering system when driving around roads near my home. I want to be able to set the charging times for my car as pretty much all my charging is at home. I want a reversing camera that works in real-time, not a recorder that plays back history. I would rather have the factory SatNav keep up with the driving location than be so far behind that junctions are driven past before the map shows you have arrived. Even if they can't manage that, then get the CarPlay interface to work consistently and not on occasions refuse to admit the phone is connected.

Am I asking too much crc@jaguar ?

A similar software/hardware system in XJ appears to work, what went wrong with the I-Pace?
 
#125 ·
patient Is a virtue, especially in today's society where everything suppose to be instant. Help us Jaguar, we are victims of today's society!, throw us a bone 🙃
 
#126 ·
Chewy said:
Am I asking too much crc@jaguar ?

A similar software/hardware system in XJ appears to work, what went wrong with the I-Pace?
I think this is a clear indication that Jaguar didn't have confidence that the I-Pace would succeed or that the EV migration/movement would be so assured.

As such they had to make compromises due to costs. If you know a product is going to sell well, then you invest that much more money and make sure everything is as good as it can be. If you are unsure, then you try and spend as minimum as possible to reduce potential losses. This is what the I-Pace was, a venture with uncertain results and so some elements were rushed/compromised. Back in 2016/2017 when it was first unveiled, there were very few ICE cars doing electric and none going for the premium space.

The same company just launched the new Defender. Look at investment they put behind that. Reason: they know it's a solid brand so they offer a solid product.

I think the refresh/second model I-Pace will be the car most of us actually thought we are getting and a majority of us will upgrade to.
 
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