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Avoid the I-Pace!

31K views 53 replies 35 participants last post by  jezzaklaxon 
#1 ·
OMG I wanted to like this car, but it has been a disaster. Laggy technology, idiots in the service department, slow charging, poor range, bad visibility, and the brakes...squeak, squeak, squeak...all called "normal" by Jaguar Tech service. Listen at www.jaguaripaceproblems.com to hear this unmitigated disaster. Dealer offered 50% of MSRP to buy the car back. Nobody wants this car on the secondary market.
 
#6 ·
I think you are being unfair to the car as others including myself have had a great experience. Most of your points sound like the car just doesn't suit your needs but I agree the brakes sound awful. That most certainly is not normal. Have you tried a different dealer? What area do you live in?
 
#7 ·
That sound reminds a bit of what I can here after disk been rusty. Happens specially in winter when roads are salted and got wet brakes when driving in to the garage. But the sounds go away after couple of hard braking.
 
#8 ·
Sorry, but a lot of that can be put down to poor DD before you purchased the car IMO.
 
#9 ·
Sorry to hear. If you really hate the car overall then you should sell it and just move on. I would also suggest you spend more time doing your due diligence on your next car since most of your complaints are not "hidden faults".

If your main issue is the brake noise then I would suggest you brake hard several times to clean up the brake pads and if this doen't work you record a video of you driving to your dealer with the noise and your dealer confirming there is nothing wrong. You should then share the video with JLR customer service and start a case with your local motoring Ombudsman.
 
#10 ·
Noisy brakes are an unfortunate legacy of many electric vehicles. Oxidation (rust) quickly occurs on wet brake discs. On traditional vehicles, this is quickly skimmed-off whenever you use the brakes, leaving nice smooth, shiny discs. However, if you take advantage of regen braking, it's possible to drive many types of journey without even needing to use the brakes, so the oxidation builds up to the point that when you do need to use them, you get noise and a rough feel to them as the oxidation is ground off by the brake pads. As others have said though, a couple of applications of the brake pedal will soon clear them up again.
 
#11 ·
I have not had anything like these problems with my I Pace. I bought it last November and have since overcome my initial anxiety of poor range due to my 22inch wheels and buying at the coldest time of year. I love the car and after a H264 update in February range is now just where I need it to be. Seems you either work for the competition or you have just had a lot of bad luck. :?:
 
#12 ·
I have a number of cars, some of which I drive infrequently, and so the brakes get used infrequently - have a guess what - the brakes on all of them are noisy when I set off, due to infrequent use - a couple of firm goes at the pedal soon sorts it out.

But hey it's an electric car - so blame the car for not needing to use your old style particulate releasing tech...
 
#13 ·
Love the car, best one I have owned!
 
#14 ·
None on your suggestions regarding the brake rust or pushing hard a few times had anything to do with my brake problems. The dealer (actually two dealers) both went to USA Jag tech support for answers as they clearly heard the problem as well. The reply from the tech case was "this is normal" and told both dealers not to contact them again about this. When I asked then what might be causing the noise, I was told that tech had no obligation to tell them and refused to do so...again saying it was normal! As the tech gurus said this was normal, I was unable to start any case with Jaguar for repairs or replacement. Another car on their lot also made the noise (although slightly less), so I had no recourse to claim in was a one-off problem.

This audio is merely me driving through my suburban neighborhood at low speeds and stopping at intersections and stop signs. Their solution was to "keep the radio on".
 
#15 ·
I sympathise regarding the brakes. I had my IPace for nearly a year and 10,500 miles and the brakes made that creaking noise from day one. I eventually managed to get JLR to investigate. The technician told me that the brake booster uses pumps to pressurise the braking system in the same way that the vacuum from an ICE engine does in an ICE car. So the noise I was hearing was the pumps. They replaced the whole brake booster assembly but unfortunately that only improved the situation, it didn't fix it completely. I asked if I could drive their demo car with the technician present. I was hoping the brakes would be silent but they were in fact worse than mine. The conclusion was that to some extent this noise was normal. I was told that about 5% of customers complain. They did offer to raise another case with JLR but I declined because I had decided to change cars anyway. I sold back to JLR.
This brake issue did take some of the good out of IPace ownership but overall its a fantastic car and an outstanding achievement by JLR.
 
#16 ·
I totally fail to understand how some of their cars could have squeaky brakes and others would not. My basic premise is that there is no way that the car approved and tested by the CEO of Jaguar would've ever made this noise. If it did, he will said fix it. How did you get Jaguar to buy your car back? While I tried to start a case to do this, once tech told Jaguar corporate that this was a normal sound, they refused to pursue my case any further.
 
#18 ·
lairblock@gmail.com said:
I totally fail to understand how some of their cars could have squeaky brakes and others would not. My basic premise is that there is no way that the car approved and tested by the CEO of Jaguar would've ever made this noise. If it did, he will said fix it. How did you get Jaguar to buy your car back? While I tried to start a case to do this, once tech told Jaguar corporate that this was a normal sound, they refused to pursue my case any further.
My car was not part of a buy back, I asked them to give me a valuation which was reasonable so the deal was done, there was no dispute. I had decided to change cars regardless of the brake issue. Interestingly I was contacted by a member in Canada a week or so ago, he has the same issue and had seen the thread I had started on here months ago. He has also been told its normal. If I was going to keep the car I would have insisted they involved JLR again and get an IPace specialist to look at the car as I don't consider this normal. If it was normal it would be prevalent in a majority of cars which it clearly is not.
 
#19 ·
I've had many cars, exotics to ultra luxury. The I-Pace is one of the best cars I've owned.
It definitely has some bugs, line your brake issue (which I don't have), but overall, it's a fantastic car.

I think the issues stems from JLR not having the adequate financial backing to support the product.
Dealers are constantly at odds with corporate
 
#20 ·
I have noticed that creaking sound, but on mine it only seems to appear at a high state of charge or when the battery can't take a heavy regen. And yep the brake booster system and I put it down to transition between regen and mechanical braking. I don't find it too intrusive either tho. Nothing like irritating brake squeal on performance brakes
However i find the brake feel variable on this transition and should be better and I suspect may have an impact on stopping distance. Acceptable but could be better.
 
#21 ·
I have to agree with the majority on here; I've had a lot of cars and this is the car I have enjoyed the most, and for the longest. 40,000 miles in, and I still wouldn't swap it for one that was twice the price.
It would seem that most of the cars the OP has tried has had the issue but would seem he overlooked it at time of purchase, and I must admit I haven't noticed anything with mine that would drive me to start a thread with the title "avoid the I-Pace".
 
#22 ·
Pacesetter said:
I have to agree with the majority on here; I've had a lot of cars and this is the car I have enjoyed the most, and for the longest. 40,000 miles in, and I still wouldn't swap it for one that was twice the price.
It would seem that most of the cars the OP has tried has had the issue but would seem he overlooked it at time of purchase, and I must admit I haven't noticed anything with mine that would drive me to start a thread with the title "avoid the I-Pace".
So not the "unmitigated disaster" that the OP asserts, then? :lol:
 
#24 ·
Agree with night fox regards brake discs. I turn my regen down to low once a month and actually force myself to use the brakes (ie press the brake pedal) on one drive to clean disk surface.Best way is to go down a hill and brake firmly at bottom.Only need to do this once and makes all the difference to disc surface, will look like new! Hopefully solves noise issue too...
 
#26 ·
Yeah, my IPace has had more first year problems than I expected it would... but despite the unusual amount of shop time, its been a great car. Unbelievably awesome, if I'm being honest. One of the best cars I've ever driven, let alone owned.

Let me help you out... "The IPace is an instant classic, and probably one of the first collectible electric cars." There, do you feel better about it now? :) Try and keep the interior nice, that always helps with the auction value later.
 
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