My I-Pace has now been sat in my local dealership since 25th January for various reasons.
Firstly it was the HV heater, that took until the 18th of March to be resolved and it was returned to me, I managed to complete three short journeys and then it came up with a battery failure the next day.
Recovered back to the dealer, I assumed it was related to the major surgery for the heater but am told it wasn't. After another 2.5 weeks was told it needed a new ECU and the parts were due in the next day. That came and went, then was told actually parts not available, no idea when. Eventually after many phone calls they manage to locate the parts in Spain and have them shipped over. It was waiting for some special bolts, either they are damaged when removed and have to be replaced which seems strange or the garage lost or damaged them?
They arrived on 21st March, dealer took a week to fit, told me so many contradictory stories about why and when it would be ready I just can't write them all down.
Told I should be able to collect on 28th, not ready, they were too busy, 4.45pm on 29th get a call, we now have another fault code we can't clear to do with the motors but it drives fine. Very long story short, it's back in the hands of JLR tech support to find out why.
My experience with tech support is that it is a slow process, hence 2.5 weeks to find the ECU issue.
I have been without my car now nearly all year, it cannot go on.
I had already been told I can reject through the finance company and I feel I have no choice as I just can't trust that the car is going to be reliable even if I do get it back in the next few days.
Shame because it has been my favourite vehicle I have ever owned even if I have only actually had it for lees than nine months in my possesion. I have been lucky enough to have the same model as a loan car, its just not my actual car.
The dealership haven't given this the priority the should of done, it should be the first vehicle repaired in the workshop not fitted in around other cars.
I should be receiving calls from the service manager himself about this, a person whom I have spoken to a few times about my displeasure but I get called back by a junior member of staff. Not his place to deal with this level of problem.
Jaguar customer services are a joke too, might as well talk to the cat.
Don't see how I could ever but another Jaguar or Land Rover product after this.
And I really don't know what to replace it with, I like the I-pace, I chose it for a reason.
Firstly it was the HV heater, that took until the 18th of March to be resolved and it was returned to me, I managed to complete three short journeys and then it came up with a battery failure the next day.
Recovered back to the dealer, I assumed it was related to the major surgery for the heater but am told it wasn't. After another 2.5 weeks was told it needed a new ECU and the parts were due in the next day. That came and went, then was told actually parts not available, no idea when. Eventually after many phone calls they manage to locate the parts in Spain and have them shipped over. It was waiting for some special bolts, either they are damaged when removed and have to be replaced which seems strange or the garage lost or damaged them?
They arrived on 21st March, dealer took a week to fit, told me so many contradictory stories about why and when it would be ready I just can't write them all down.
Told I should be able to collect on 28th, not ready, they were too busy, 4.45pm on 29th get a call, we now have another fault code we can't clear to do with the motors but it drives fine. Very long story short, it's back in the hands of JLR tech support to find out why.
My experience with tech support is that it is a slow process, hence 2.5 weeks to find the ECU issue.
I have been without my car now nearly all year, it cannot go on.
I had already been told I can reject through the finance company and I feel I have no choice as I just can't trust that the car is going to be reliable even if I do get it back in the next few days.
Shame because it has been my favourite vehicle I have ever owned even if I have only actually had it for lees than nine months in my possesion. I have been lucky enough to have the same model as a loan car, its just not my actual car.
The dealership haven't given this the priority the should of done, it should be the first vehicle repaired in the workshop not fitted in around other cars.
I should be receiving calls from the service manager himself about this, a person whom I have spoken to a few times about my displeasure but I get called back by a junior member of staff. Not his place to deal with this level of problem.
Jaguar customer services are a joke too, might as well talk to the cat.
Don't see how I could ever but another Jaguar or Land Rover product after this.
And I really don't know what to replace it with, I like the I-pace, I chose it for a reason.
