Just before I departed for a 300 mile night time journey to London, for a wedding, mine advised of a software update that could be applied without affecting its use, so I applied it. Coincidentally or not, my heater packed up as well as the lane assist/self steering - it just drifted into an adjacent lane at any time on the motorway. Good job I was alert. Anyway spent a freezing 300 mile journey, compensated slightly by the seat and steering wheel heaters. Following morning engineer arrived, could not fix it. Needed to be towed to my nearest dealer - Farnell (Vertu) JLR in Leeds. They did offer to let me take it to a dealer many miles away in London, but I did not have the time as I needed to attend the wedding. So they towed away my car and arranged a hire car across the other side of London in Park Lane.
To cut a long story short I have had very little communication from the dealer. I have had to make the calls. Nearly a week since this happened and I have absolutely no idea when I will get it back. Called today and their receptionist said their service department are not answering and said they will call me back. Sure enough, they didn't. Shame on you Farnell VLR Leeds (Vertu). This is not good enough. I think the iPace is a fantastic car, but I am seriously thinking of getting rid based on this experience.