G
Guest
·Purchased my First Edition with 22 inch wheels (used 2 weeks old) and decided to change wheels and run with 18 inch fitted with All Season tyres. Contacted Jaguar Customer Services who advised me to have the car re-calibrated for the different wheel size, below is copy of my latest email to Jaguar.
Waiting on response from JLR.
I booked my I-Pace First Edition in for wheel re-calibration yesterday as per your email, despite the dealerships best efforts the re-calibration was a failure, with the software upgrade failing to deliver. Not an uncommon problem according to the dealership, as the F-Pace nearly always has the same recalibration issues.
JLR have some serious issues here:
Software issued to dealerships for wheel re-calibration is not fit for purpose, why has this software not been thoroughly tested.
Where is the instant support for the dealerships to ensure that this type of problem is corrected immediately and not having to book the vehicle back in for further work, at your customers inconvenience.
In many European countries it is law that cars have to run Winter Wheels, that means JLR customers will have to have their cars re-calibrated TWICE a year, with the associated costs.
Having owned Porsche vehicles they are built with software that allows the driver to select different wheel sizes (18,19 20 and 21 inch) and tyre formats (summer/winter), why have JLR not adopted this?
Do JLR expect their customers to pay for wheel size recalibration year in year out?
Of the 3 dealerships I have spoken to each one has only ONE trained technician for the I-Pace, so as with my problem of failed re-calibration, I now have to wait over a week as the trained technician is on holiday next week, what is JLR plan to ensure that they have sufficiently trained staff to ensure good customer service.
Overall I am very impressed by the I-Pace, but it is let down, by poor technical back up at JLR dealerships.
Looking forward to JLR response.
First Edition Corris Grey, Oyster.
Waiting on response from JLR.
I booked my I-Pace First Edition in for wheel re-calibration yesterday as per your email, despite the dealerships best efforts the re-calibration was a failure, with the software upgrade failing to deliver. Not an uncommon problem according to the dealership, as the F-Pace nearly always has the same recalibration issues.
JLR have some serious issues here:
Software issued to dealerships for wheel re-calibration is not fit for purpose, why has this software not been thoroughly tested.
Where is the instant support for the dealerships to ensure that this type of problem is corrected immediately and not having to book the vehicle back in for further work, at your customers inconvenience.
In many European countries it is law that cars have to run Winter Wheels, that means JLR customers will have to have their cars re-calibrated TWICE a year, with the associated costs.
Having owned Porsche vehicles they are built with software that allows the driver to select different wheel sizes (18,19 20 and 21 inch) and tyre formats (summer/winter), why have JLR not adopted this?
Do JLR expect their customers to pay for wheel size recalibration year in year out?
Of the 3 dealerships I have spoken to each one has only ONE trained technician for the I-Pace, so as with my problem of failed re-calibration, I now have to wait over a week as the trained technician is on holiday next week, what is JLR plan to ensure that they have sufficiently trained staff to ensure good customer service.
Overall I am very impressed by the I-Pace, but it is let down, by poor technical back up at JLR dealerships.
Looking forward to JLR response.
First Edition Corris Grey, Oyster.