[RickD]

No sadly it didn’t, still not sorted, the dealer had the car for 3 weeks but no progress. It took the car back to the dealer again on Monday but came away again because they didn’t have a courtesy car availabl, despite we requesting when when appointment was made. We can’t keep going for weeks on end without a vehicle at all and I don’t see why we should have to hire one when it’s clearly a manufacturer fault!

After the latest update ours now seems to be working ok, fingers crossed

 

[RickD]

Please share with us how you did this, what site you went to to download the maps and how you go about doing this.
All this is wildly unacceptable on a nearly £80k car. We are into high end 7 series here!

No sadly it didn’t, still not sorted, the dealer had the car for 3 weeks but no progress. It took the car back to the dealer again on Monday but came away again because they didn’t have a courtesy car availabl, despite we requesting when when appointment was made. We can’t keep going for weeks on end without a vehicle at all and I don’t see why we should have to hire one when it’s clearly a manufacturer fault!

Car now cured via updates

 

[Ruggie_UK]

I appreciate this is not really acceptable particularly if you have come from a German marque or something prestige….. unfortunately it is the world of JLR.

health to enjoy 😊

Hello and thank you for the information, currently scouring the forum for all the knowledge I may need.
Just waiting for my I-Pace, due November all going well.
Just wanted to comment that my current Audi A5 leased new last June infotainment unit was on a constant freeze and reboot loop and took 5 weeks for dealership to look at it and was only resolved by a day of updates. Same happened with a colleague’s A3.
I had to get a windscreen mount for my phone and a bluetooth speaker so I could have music and sat nav. Was like driving an 80’s Ford Escort as I told the dealership.
Not just JLR, still not great but widespread.

 

[ICDP_EV]

Hello and thank you for the information, currently scouring the forum for all the knowledge I may need.
Just waiting for my I-Pace, due November all going well.
Just wanted to comment that my current Audi A5 leased new last June infotainment unit was on a constant freeze and reboot loop and took 5 weeks for dealership to look at it and was only resolved by a day of updates. Same happened with a colleague’s A3.
I had to get a windscreen mount for my phone and a bluetooth speaker so I could have music and sat nav. Was like driving an 80’s Ford Escort as I told the dealership.
Not just JLR, still not great but widespread.

Yeah, seems to be a widespread thing and my recent experience with Audi mirrors yours. Had an AC charging unit failure on an E-Tron 50 and it took 3 weeks for them to see the car and another one week to fix it. In the meantime, I was left having to use rapid DC charging. I was also told this was not considered an emergency and that I would not get a courtesy car. I complained the day I finally got to leave it in after they said they would need to keep it for a few days and a courtesy car magically appeared.

My JLR experience so far is marginally better but it's too early to tell.
My new I-Pace has a rear B pillar air vent that is loose, it has taken two weeks since booking and will be seen Monday 1st Aug. I will get a "courtesy" car but I use the term loosely, because I have to pay £22 for the privilege of a small rental car. Still better than being left 20 miles from home and having to use multiple buses to get home and back again to collect.

I do intend to ask what happens if my I-Pace has to be in for longer term repairs and that surely a courtesy car should not be charged to a customer.

 

[Aurora Blue]

Yeah, seems to be a widespread thing and my recent experience with Audi mirrors yours. Had an AC charging unit failure on an E-Tron 50 and it took 3 weeks for them to see the car and another one week to fix it. In the meantime, I was left having to use rapid DC charging. I was also told this was not considered an emergency and that I would not get a courtesy car. I complained the day I finally got to leave it in after they said they would need to keep it for a few days and a courtesy car magically appeared.

My JLR experience so far is marginally better but it's too early to tell.
My new I-Pace has a rear B pillar air vent that is loose, it has taken two weeks since booking and will be seen Monday 1st Aug. I will get a "courtesy" car but I use the term loosely, because I have to pay £22 for the privilege of a small rental car. Still better than being left 20 miles from home and having to use multiple buses to get home and back again to collect.

I do intend to ask what happens if my I-Pace has to be in for longer term repairs and that surely a courtesy car should not be charged to a customer.

I would wager that dealerships are having to source other forms of ‘courtesy car’ to provide to customers as they either have none available as they are all on loan to customers or are scheduled to be loaned and are on standby.

A customer should never have to pay for a courtesy loaner vehicle…especially from a premium brand.

It’s most likely the dealership offsetting the cost to them selves. I rang two dealerships a month ago and they went out of there way to put me off bringing the car in because “we have no loaner vehicles” according to them.

 

[SteveReeves]

I booked the car in yesterday for a couple of software issues and was offered a small Peugeot (their words) as a loan car. Still, better than no car but have to pay 22 quid for the privilege. I don't remember paying for loan cars when I last owned a Jag around six years ago. One dealer I spoke to wanted 34 quid for a loan car so I obviously chose the cheaper of the two who I prefer anyway, although they are a little further to get to.

 

[Jim55]

If it is a warranty repair it is normal for JLR to provide a courtesy car, not the dealer (this has been my experience 12+ years of owning JLR cars).

If it is warranty work it may be worth calling JLR directly, though my dealer has done this on my behalf when needed.