@crc@jaguar
I picked up my car at the dealership in Norway at the 24th of April, and had a very good handover with a skilled sales rep. But working with software technology and development on daily basis, had me to ask a few control questions, one of them being "can multiple users utilize the remote app, and how to connect? The answer was yes, and on how to I was told to add more users through my "admin" InControl account. So much not. I struggled for multiple days, I believe I was also able to somehow send an invite for my girlfriend to connect with her InControl account, but this just lead to a "catch22" as when she was told in the setup process to add the vehicle VIN, the system replied that she could not, because the vehicle was already in use with another account. So after pulling my hear and teeth, I'm now rather bold, I sent an email to JLR Norway asking for guidance. And upon receiving their answer, I almost started crying and considered putting on a helmet and a life jacket, and run into a frontal collision with a semi trailer to end the misery and get rid of the car...... Their reply was:
"Just share the username and password you created with anyone else that should have access to the car"
Seriously???? You Never Share Your Username, Password, or PIN with anyone. Period!! Not your wife, not your husband, not your lovers, not your kids, cats, dogs or whoever might come into thoughts. This is one of the main and basic rules of information security. Never, never, never. Kids learns this in school at the age of 9 in Norway. And JLR's official recommendation is share? Give me a break. Even Mercedes Benz have figured this out, and we are multiple users with independent accounts assigned to the car. And I say even MB, because the basically sucks when it comes to infotainment and user interfaces.
So the millón dollar question, do you know if JLR is planning to do anything about this topic? If you haven't outsourced your software development to India or somewhere similar, it shouldn't take to much time to change the program code..., If I or any of my developers had delivered anything remotely ugly as a solution, we would have been unemployed.
And when I'm at it, why do we have to fight with Jaguarincontrol.com and Jaguar.here.com? Why can not all be managed through one user interface and one account? Didn't JLR realize that the demographics of EV buyers is slightly different than "fat COE in medium large company in his late fifties wants a status symbol and doesn't give a rats as about technology"?
@Dan: fue to your previous insightful and thorough answers, I hope you can take your time to answer about your thoughts and JLRs plans to rectify the security risk they are encouraging. The rest of the "sour" considerations from my part, please ignore them, as I just had to blow off the steam. Nothing personal, you guys representing crc@jaguar are presenting valuable insight to the I-Pace mysterious world.
Short summary: love my car as a premium car, hate the maturity of the software and user interface technology. But not so much that I will keep my MB 🤪
I picked up my car at the dealership in Norway at the 24th of April, and had a very good handover with a skilled sales rep. But working with software technology and development on daily basis, had me to ask a few control questions, one of them being "can multiple users utilize the remote app, and how to connect? The answer was yes, and on how to I was told to add more users through my "admin" InControl account. So much not. I struggled for multiple days, I believe I was also able to somehow send an invite for my girlfriend to connect with her InControl account, but this just lead to a "catch22" as when she was told in the setup process to add the vehicle VIN, the system replied that she could not, because the vehicle was already in use with another account. So after pulling my hear and teeth, I'm now rather bold, I sent an email to JLR Norway asking for guidance. And upon receiving their answer, I almost started crying and considered putting on a helmet and a life jacket, and run into a frontal collision with a semi trailer to end the misery and get rid of the car...... Their reply was:
"Just share the username and password you created with anyone else that should have access to the car"
Seriously???? You Never Share Your Username, Password, or PIN with anyone. Period!! Not your wife, not your husband, not your lovers, not your kids, cats, dogs or whoever might come into thoughts. This is one of the main and basic rules of information security. Never, never, never. Kids learns this in school at the age of 9 in Norway. And JLR's official recommendation is share? Give me a break. Even Mercedes Benz have figured this out, and we are multiple users with independent accounts assigned to the car. And I say even MB, because the basically sucks when it comes to infotainment and user interfaces.
So the millón dollar question, do you know if JLR is planning to do anything about this topic? If you haven't outsourced your software development to India or somewhere similar, it shouldn't take to much time to change the program code..., If I or any of my developers had delivered anything remotely ugly as a solution, we would have been unemployed.
And when I'm at it, why do we have to fight with Jaguarincontrol.com and Jaguar.here.com? Why can not all be managed through one user interface and one account? Didn't JLR realize that the demographics of EV buyers is slightly different than "fat COE in medium large company in his late fifties wants a status symbol and doesn't give a rats as about technology"?
@Dan: fue to your previous insightful and thorough answers, I hope you can take your time to answer about your thoughts and JLRs plans to rectify the security risk they are encouraging. The rest of the "sour" considerations from my part, please ignore them, as I just had to blow off the steam. Nothing personal, you guys representing crc@jaguar are presenting valuable insight to the I-Pace mysterious world.
Short summary: love my car as a premium car, hate the maturity of the software and user interface technology. But not so much that I will keep my MB 🤪