[Boothbkk]

Let’s hope your diagnostics, TA support and the fix / wired intervention doesn’t have them coming at you for more money. It is crazy that they bricked the system to allow SOTA in the first place. I would think this would classify as a recall i.e. their expense to rectify this warranty or no warranty.
Anyway, best of luck, appreciate any feedback. Mine goes in early Sept for a HV battery replacement and I’ll get them to sort my bricked SOTA too.

 

[jeffreycooper1963]

Let’s hope your diagnostics, TA support and the fix / wired intervention doesn’t have them coming at you for more money. It is crazy that they bricked the system to allow SOTA in the first place. I would think this would classify as a recall i.e. their expense to rectify this warranty or no warranty.
Anyway, best of luck, appreciate any feedback. Mine goes in early Sept for a HV battery replacement and I’ll get them to sort my bricked SOTA too.

not long now - I'm almost dreading it !!

 

[MDOOPace776]

Hope you finally get some solid answers.

 

[Boothbkk]

This is a cut and paste from TOPIx pertaining to the SOTA;
All Results (from the search button under vehicle i.e. not going into Diagnostics then dropdown SOTA)

• SOTACRS001 - SOTA Campaign Summaries Document - OS 3.2.0
• SOTACRS003 - SOTA Campaign Summaries Document - OS 3.2.1
• SOTA S012 - EVA2 SOTA release ‘OS 4.1.0’ – Campaign summary
• SOTA S014 - EVA2 SOTA release ‘4.1.1’ – Campaign summary
• SOTA S011 - EVA2 SOTA release ‘OS 4.0.1’ – Campaign summary
• SOTA S016 - EVA2 SOTA release ‘4.1.4’ – Campaign summary
• SOTA S021 - EVA2 SOTA release 4.2.0 – Campaign summary
• H384 - Unable to Complete SOTA Updates
• S005 - S005 SOTA Campaign Summaries Document - NGI 22A
• S004 - S004 SOTA Campaign Summaries Document - OS 3.3.0
• S009 - S009 SOTA Campaign Summaries Document - OS 3.3.3
• S008 - S008 SOTA Campaign Summaries Document - OS 3.3.2a
• S010 - S010 SOTA Campaign Summaries Document - OS 4.0.0
• H437v2 - Clear SOTA Persistency
• JLRAB0036 - Firewall and Antivirus Configuration for Diagnostic Software Tools (SDD & TOPIx Cloud) and Software Over The Air (SOTA) Updates
• SOTA S018 - EVA2 SOTA release ‘4.1.5’ – Campaign summary
• WSM-41771 - Workshop manual
• H439 - Software Updates
• H440 - Software Updates

List from Documents, Diagnostics, SOTA

 

[electric beagle]

You cannot seem to access any of these documents without a subscription though!

 

[Boothbkk]

Yes, correct. Some of them are available that others have posted i.e. H439 / H440 from Ayepace

 

[jeffreycooper1963]

Ok, so no real news either way; it didn't go as well as I'd hoped it might. But I do sort of have some info that at least could be usefull for the ongoing saga.

Firstly, they did essentially try to follow H440 (hopefully they would have done that without my pushing it) but according to the technician who I did get to speak to, updating the TCU does take around an hour - and only at the end of that do they find out wether the update actually worked. Mine didn't, which I think has been reported before on here. He had updated the IGM, but without the TCU updated, he didn't even bother trying to do the updates to the Info Module and another one I can't remember at the moment. Important thing to note is that the time the car is in doing stuff is a lot longer than the time you should be charged for - I was only charged half an hour, even though I was there almost 2 hours in total.

Secondly, they believe that what happens is not as I thought - the "turning off" of the SOTA was not stopping the car asking for updates, but setting the JLR servers to either ignore the request, or say there are no updates. This should have been done based on the VIN - the "certain JLR cars" being the range of VINS identified as potentially not being able to update succesfully, and this would have been the same range of VINS that would have had the H440 campaign appear on the TOPIX screen that we all know and love - obvs mine wasn't part of that VIN range, so updating the modules purely because there are updates available is our way of seeing if those updates trigger the servers into allowing SOTA again. This does feel like their initial "range of VINS" was inaccurate, and explains a lot in my mind. There are some further conclusions about JLRs accountability that I'll ignore for the moment.

So the story continues - to be rebooked in when I can next get it there - maybe with a courtesy car next time - the technicians apparently "clock in/out" when they're actually working on the car - so charging for other time shouldn;t happen.

 

[Boothbkk]

Many thanks for the update! Did they take the necessary information and send for TA support to follow-up?

 

[jeffreycooper1963]

I knew I'd forgotten to write something !!

No, apparently the guy has discovered that you need to try a few times updating the TCU, and at some point it will actually update, or they get the TA thing in - so mine never got to that stage - but when each try takes an hour, even if you're not paying for that time, it does mean the car needs to be in quite a while !!

 

[Boothbkk]

Understood, many thanks again. Good luck going forward with this.

 

[Miles42]

I am on 4.2.0 since today

 

[electric beagle]

I knew I'd forgotten to write something !!

No, apparently the guy has discovered that you need to try a few times updating the TCU, and at some point it will actually update, or they get the TA thing in - so mine never got to that stage - but when each try takes an hour, even if you're not paying for that time, it does mean the car needs to be in quite a while !!

You need to try a few times = we must bill you/JLR for multiple hours of time when one hour should suffice!

I have to say when mine is in, it will not be collected until they have fixed the issues, even if it takes them months. Always best to have a courtesy car and make the problem theirs.

 

[Spectrum]

I got 4.2.0 installed over night

 

[jeffreycooper1963]

I've arranged my next visit to finish the H440 service action, in the hope it gets updates working again, in a couple of weeks - but as suggested, I've arranged a courtesy car, which I think stays with me until the job's finished.

 

[AndyP]

Today my MY21 has updated to 4.1.4 so my SOTA is obviously working correctly

 

[jeffreycooper1963]

Today my MY21 has updated to 4.1.4 so my SOTA is obviously working correctly

That's promising for mine if I can get through the process. I'm still wondering though, because for some reason my thread about whether the updates actually achieved anything seems to have been deleted, what if any differences you've noted since you've been having the updates ?

 

[mwbirchall]

That's promising for mine if I can get through the process. I'm still wondering though, because for some reason my thread about whether the updates actually achieved anything seems to have been deleted, what if any differences you've noted since you've been having the updates ?

Deleted?

 

[jeffreycooper1963]

Deleted?

well, it doesn't seem to go to itself anymore - it just leads to this discussion instead - maybe my PC ?

 

[MDOOPace776]

Today my MY21 has updated to 4.1.4 so my SOTA is obviously working correctly

Interesting I will go and have a look in a moment 🤔

 

[mwbirchall]

Interesting I will go and have a look in a moment 🤔

A response today from the dealer after me querying £500 for nothing

"My workshop controller has advised that we have had a number of vehicles in with this fault the last week. JLR are aware of the fault and are working behind the scenes to find a solution . At this moment this is not available".

For what it's worth