[Radi513]

I have the same issue. My car is currently at dealer. Dealer says it doesn't exist any fix.

 

[Captain.Plummet]

I have the same issue. My car is currently at dealer. Dealer says it doesn't exist any fix.

Dealers have not been informed yet. As I said in my previous post, it's not going to be available until later in the summer.

 

[jwkay]

Hopefully the fix will be automatically implemented in cars not already in production...

 

[holderone]

I have the same problem and it's definitely not being brought in on the feet as I've never had anyone sit in the back seats and yet every time I wash the car dust is layered inside. Like most people I'm dealing with so many other teething problems that I feel bad bringing it up 😂😂

 

[Captain.Plummet]

I have the same problem and it's definitely not being brought in on the feet as I've never had anyone sit in the back seats and yet every time I wash the car dust is layered inside. Like most people I'm dealing with so many other teething problems that I feel bad bringing it up 😂😂

I've experienced only one other issue with my car, the intermittent bonnet catch sensor. Apart from that it has been faultless. I think that's pretty good for a completely new technology vehicle. Software seems to be much more of a thing in electric vehicles, even in areas that have nothing to do with driving. We think of it as we do a computer or smart phone, a world in which upgrades are a way of engaging and satisfying customers as much as they are about improvement. We now expect a continuous upgrade path throughout the life of the car, but that is expensive for manufacturers. Given the low service revenue from an EV I imagine that we will see annual software subscriptions before too long.

 

[ptblad]

A couple of weeks after delivery I discovered that my car suffers from sand leaking into the car at the backdoors. Contacted my dealer who told me it was a known issue and a fix was coming. Today, dealer informed me that they now have the parts to fix it! Booked for service in a couple of weeks and will report back after.

 

[Adrian iPace]

Please tell us which parts have changed or if they have a recall code for this problem.

 

[JonB]

Like all of you who have posted, I most definitely have this problem too, and equally definitely it has nothing to do with what is on the bottom of my or my passengers' shoes, or indeed any other part of our clothing or anatomy. Perhaps the poster who stated that he knew definitively that JLR were bringing out a fix late in the summer would care to update us here in the UK just when that fix is supposed to be available. Thanks

 

[ptblad]

A couple of weeks after delivery I discovered that my car suffers from sand leaking into the car at the backdoors. Contacted my dealer who told me it was a known issue and a fix was coming. Today, dealer informed me that they now have the parts to fix it! Booked for service in a couple of weeks and will report back after.

The car returned after fix. I can't tell if it is working yet, but time will tell. The fix was to apply a foam strip around a hole under the c-pillar moldings. See attached pictures (upside down and in wrong order for some reason)

The fix didn't have any official id, but is called "X590 dust intrusion - rear door strikers. Proposed service fix - partial improvement". Seems like JLR are not 100% convinced that it will fully solve the issue.

 

[Captain.Plummet]

I'm sorry that Jaguar take so long to act on these things. I tend to hear relatively early on when certain issues or developments are happening but it takes ages to filter down to the dealers. Most things I don't talk about as it could compromise friends at JLR.

 

[d111112]

Thanks a lot for posting, mine is at service at the moment (several tasks) and this is one of the points I mentioned on the issue list. If they say there is no fix available I have at least some background information about this partial fix.

 

[MjrPayne]

When this came out. My dealer told me 3 weeks ago that there was a fix but it didn't work so they wait for next.

 

[ptblad]

When this came out. My dealer told me 3 weeks ago that there was a fix but it didn't work so they wait for next.

The first page on the instruction for the fix states May 2019. But unclear when this was communicated to dealers and when the nessesary parts were available.

 

[Adrian iPace]

Has anyone received any news about solving this problem?

 

[d111112]

Yes, my dealer told me that they are currently working on a fix. It should be available Jan or Feb 2020. We will see if this information is correct...

 

[scapegoat]

Mentioned it's an issue to my dealer today when getting H264/270

Called back to say can see nothing wrong and no different to their other workshop iPace!

So no "fix" is on the system currently

 

[Captain.Plummet]

This is a known issue. There is an interim repair kit which seems to be available in more dusty territories but not in the UK at the moment. It is referred to as a 'partial fix' and is a seal that fits around the hinge stays.

 

[anorak]

Just vacuumed mine and was amazed at the amount of grit and dust along the bottom of the rear door frames. It's definitely an issue for me in the non-dusty UK.

 

[bjorn]

This is a well known issue on the Norwegian forum and dealers accept the problem and Jaguar is working on a fix. You should report it to the dealer as case of guarantee for future fix.

 

[MjrPayne]

Just got an answer from my dealer that no fix yet available. Asked it because my car is going to H264 update next week.