Creep fix and missing icons

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NYK
Posts: 51
Joined: Wed Aug 21, 2019 10:56 pm
Location: Kent

Creep fix and missing icons

Post by NYK » Mon Oct 07, 2019 7:09 pm

My recently delivered car is scheduled to go back to the dealership because I complained about the vehicle creep setting not saving when car is turned off and the disappearing creep icon etc.
Is there a software update release that fixes these, or am I wasting my time taking it back at this time?


SteveA
Posts: 87
Joined: Tue Oct 30, 2018 4:50 pm
Location: UK

Re: Creep fix and missing icons

Post by SteveA » Mon Oct 07, 2019 7:16 pm

NYK wrote:
Mon Oct 07, 2019 7:09 pm
My recently delivered car is scheduled to go back to the dealership because I complained about the vehicle creep setting not saving when car is turned off and the disappearing creep icon etc.
Is there a software update release that fixes these, or am I wasting my time taking it back at this time?
These and other issues were fixed with InControl software version 19B, recently released.
Full version number is in my signature below.
I Pace EV400 SE, Yulong white, options: Oyster leather, 20' wheels, MY19, delivered 03/2019
InControl: S19B_19.40.4-436082 | Telematics: Version not showing


NYK
Posts: 51
Joined: Wed Aug 21, 2019 10:56 pm
Location: Kent

Re: Creep fix and missing icons

Post by NYK » Mon Oct 07, 2019 8:00 pm

Thanks and this update to 19B must be done by the dealership I presume? How does one determine the version number loaded into the car?


qqiao
Posts: 201
Joined: Mon Mar 18, 2019 2:29 pm
Location: United States / NJ

Re: Creep fix and missing icons

Post by qqiao » Mon Oct 07, 2019 8:04 pm

NYK wrote:
Mon Oct 07, 2019 8:00 pm
Thanks and this update to 19B must be done by the dealership I presume? How does one determine the version number loaded into the car?
Yes and no. it can be done via SOTA, but it has to be enabled by the dealer. You can check your current version by going to settings and then updates.

Right now 19B isn't rolled out to everyone yet, you have to call your dealer, ask them to go to topix and push it to your car. You have to give them your VIN
Last edited by qqiao on Mon Oct 07, 2019 8:35 pm, edited 1 time in total.
2019 IPace FE. Corris grey exterior. Oyster white interior.
S19B_19.40.4-436082/14.2


SteveA
Posts: 87
Joined: Tue Oct 30, 2018 4:50 pm
Location: UK

Re: Creep fix and missing icons

Post by SteveA » Mon Oct 07, 2019 8:24 pm

qqiao wrote:
Mon Oct 07, 2019 8:04 pm
NYK wrote:
Mon Oct 07, 2019 8:00 pm
Thanks and this update to 19B must be done by the dealership I presume? How does one determine the version number loaded into the car?
No, it can be done via SOTA. You can check your current version by going to settings and then updates.

Right now 19B isn't rolled out to everyone yet, you have to call your dealer, ask them to go to topix and push it to your car. You have to give them your VIN
NYK, you might want to read this thread as some are having issues getting their dealer to take the necessary action:

viewtopic.php?f=11&t=2454
I Pace EV400 SE, Yulong white, options: Oyster leather, 20' wheels, MY19, delivered 03/2019
InControl: S19B_19.40.4-436082 | Telematics: Version not showing


NYK
Posts: 51
Joined: Wed Aug 21, 2019 10:56 pm
Location: Kent

Re: Creep fix and missing icons

Post by NYK » Mon Oct 07, 2019 8:43 pm

OK thanks, having read the linked post I shall be prepared when I go into the dealer.


qqiao
Posts: 201
Joined: Mon Mar 18, 2019 2:29 pm
Location: United States / NJ

Re: Creep fix and missing icons

Post by qqiao » Mon Oct 07, 2019 8:44 pm

If you just want this one item, you can call them and have it done over the air, just need to be prepared to instruct them what to do since not all dealers know how to handle SOTA.
2019 IPace FE. Corris grey exterior. Oyster white interior.
S19B_19.40.4-436082/14.2


Goshdarnit
Posts: 2283
Joined: Tue Oct 23, 2018 3:55 pm
Location: UK

Re: Creep fix and missing icons

Post by Goshdarnit » Tue Oct 08, 2019 7:26 am

Several users have reported that 19B forces them to sign in to their navigation account every time they start the car. So be certain you want to upgrade.


NYK
Posts: 51
Joined: Wed Aug 21, 2019 10:56 pm
Location: Kent

Re: Creep fix and missing icons

Post by NYK » Tue Oct 08, 2019 5:48 pm

The last point about signing in is interesting. At the moment although the car appears to log me in as it shows my colour icon on the home screen, I find that I have to log out, then log back in as my home screen 1 is otherwise blank.

I did phone my dealer today, not sure if Tonbridge is representative of all dealers but the first service person was downright unhelpful, denying that the 19B could be updated over the air, doubting that it would do what I wanted and then admitting she had no knowledge of either the issue or 19B. I suggested politely that she go away, find out and call me back, that never happened. So, several hours later I spoke to another service person, she agreed to go and seek out the master technician and get back to me. Just received the returned call. She assured me that the SOTA could not address this sort of problem I had and could only fix navigation and update diagnostic software. When asked what she meant by updating diagnostic software she then changed tack and said that the problems I was describing may no be resolved by 19B and might be caused by something totally different to what 19B was designed to fix and that the car still had to come in. Was I convinced or impressed by what she said? Well that would be a no.


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Garryjw
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Location: UK

Re: Creep fix and missing icons

Post by Garryjw » Wed Oct 09, 2019 8:53 am

OK I've been doing some research into this subject and it seems I may have to give the dealers some latitude on this. It appears that quite a number of dealers have been told nothing about 19b by JLR and will only know about it if they dig into topix. They are also not being paid by JLR to push the updates.

The 19B release notes also do not mention creep explicitly just that there are no known bugs in this release. They should read between the lines there as creep and missing icons were known bugs.

Also if you haven't had the SOTA update done {H228} you will need a service visit.

I think the attitude at your dealer doesn't sound at all helpful though. The good news is 19b should go public and be pushed to everyone {who has the SOTA update} very soon.
My company car is a MY19 Firenze Red I-Pace HSE with Black Trim, HUD, Cold Weather Pack and Fog Lights.
Watch my i-Pace adventures on the iPaceOwner YouTube channel
https://www.youtube.com/channel/UCYIwYg ... 0xkLJjLmNg


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