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Car not updating status/connected since 2 weeks (InControl)

Posted: Sat Jun 06, 2020 9:29 pm
by Getjaggywithit
Since 2 weeks my car is not updating its status: incontrol website says last journey was over 2 weeks ago (while I have used the car almost every day), incontrol remote is not updating (reporting location of two weeks ago, same for SoC % etc), and the new app (just “Jaguar Remote”) says the car is ‘asleep’. I used it today and is now charging. :?

Any thoughts what is causing this?

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Sun Jun 07, 2020 8:20 am
by SPARKO
I wish I could help. My car has had the same fault intermittently from new. it has gradually got worse. My car has not updated now for a month. So far it has always started working as soon as the dealer plugs in to diagnostics. They have not identified the problem. Good luck

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Sun Jun 07, 2020 11:23 am
by ianipace
OK let's see if this can be cured!

First off, log out of both versions of the Jaguar InControl Remote app if you have both on your phone.
Next go to the car and flip the cover off the left hand switch next to the interior mirror, NOT the RED one!! The one with a spanner on it.
Press this for a minimum of 10 secs preferably in an area of good mobile phone reception, i.e not in an underground car park or similar!
It will flash slow then fast or fast then slow I can't remember which, but don't just press and release it otherwise you will get JLR help service who will think you have broken down!

Doing this will force the car to send data to the JLR server and update it.

Next go back to your app and log in.
Give about 15 mins and all should be right.

Also go to the navigation screen and sign in. It is the same email address as you Remote log in - or should be!

You could delete the apps on your phone and download them again which clears all the cobwebs and forces a log in!
This is about all you can do from home. It is possible the battery in the Telematics module has gone awol.

It has worked for me on a couple of occasions with my Evoque when the app became unresponsive.


Stay safe

Ian

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Sun Jun 07, 2020 10:59 pm
by SPARKO
interesting thought about the telematics module. I have been thinking the problem with my car may be hardware related. The dealer has said the software is all OK. I have done all the app deleting, cache clearing and spanner button pressing things with no change.

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Mon Jun 08, 2020 7:17 pm
by Volkswarren
I had an issue like this, reported it to jag customer relations and it started working again, this was back on tmu 14.2 though, it also went into the dealer to check the wiring harness for the tmu, in case it was loose and updated to 16.2, thats been 10-11 months and no issue since.

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Mon Jun 08, 2020 9:52 pm
by Getjaggywithit
Will try the button press thing tomorrow and hope I am not being tricked into a triggering the secret ejector seat :lol:

Will report back tomorrow, if not... well ;)

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Mon Jun 08, 2020 11:54 pm
by SPARKO
I've started negotiating with my dealer again. I have told them they need a game plan from jaguar first. The progressive nature of the problem in my case may point to the telematics battery but people with this problem in other jaguar models get an error message regarding the SOS system. I have had no messages.
I'll update the group with any developments

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Wed Jun 10, 2020 1:14 pm
by Getjaggywithit
Getjaggywithit wrote:
Mon Jun 08, 2020 9:52 pm
Will try the button press thing tomorrow and hope I am not being tricked into a triggering the secret ejector seat :lol:

Will report back tomorrow, if not... well ;)
Alas, the trick did not work. Car still not reporting status :(

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Tue Jun 30, 2020 1:02 pm
by Getjaggywithit
Quick update: it's connected again now after 1,5 months. No idea what did it. Only thing I can observe is that it reconnected/reported back after it had been in an underground parking lot all day.

Re: Car not updating status/connected since 2 weeks (InControl)

Posted: Wed Jul 01, 2020 4:42 am
by daniellm
I have had something similar happen three times now over the past six months. The disconnect seems to have happened soon after attempting a remote climate start or precondition, although that might be coincidence.

On the first two occasions the dealer got it reconnected, not sure how. I'll wait a day or so to see if it self corrects this time.