How to report a bug

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Rbrandwijk
Posts: 75
Joined: Thu Oct 18, 2018 9:30 pm
Location: NETHERLANDS

How to report a bug

Post by Rbrandwijk » Sun Jan 06, 2019 9:19 am

I am trying to find an email address from JLR where I can report a software bug. So far, I have not found any help desk email account and I am concerned, when going back to the dealer, that my report gets lost.

Johandj
Posts: 11
Joined: Thu Sep 06, 2018 11:26 am
Location: Nederland

Re: How to report a bug

Post by Johandj » Sun Jan 06, 2019 5:31 pm

I asked my dealer. He referred to this forum which is strange. There seems to be no official place to report problems, questions or bugs to JLR. In any case, no place where you also can get answers to those issues.

JonB
Posts: 128
Joined: Sat Nov 10, 2018 11:59 pm
Location: London

Re: How to report a bug

Post by JonB » Sun Jan 06, 2019 6:46 pm

JLR customer relations appear to keep an eye on this forum and two of their people, one called Dan and the other called Becki, seem to respond to questions. They post under the same user name which is CRC@JLR and you can look them up under members and then private message them or post something here and hope they respond.

JonB
Posts: 128
Joined: Sat Nov 10, 2018 11:59 pm
Location: London

Re: How to report a bug

Post by JonB » Sun Jan 06, 2019 6:48 pm

Sorry. Their user name is CRC@Jaguar. Otherwise all info above is correct.

Deleted User 325

Re: How to report a bug

Post by Deleted User 325 » Sun Jan 06, 2019 7:15 pm

But the purpose of having this forum is to share information, so regardless of using it as a means to notify JLR, why don't you describe what it is that you think you have discovered? Maybe others have seen similar.

Rbrandwijk
Posts: 75
Joined: Thu Oct 18, 2018 9:30 pm
Location: NETHERLANDS

Re: How to report a bug

Post by Rbrandwijk » Sun Jan 06, 2019 7:26 pm

I can not stop my charging session using the incontrol app. I get an error message. The rest of the app is working fine.

Deleted User 325

Re: How to report a bug

Post by Deleted User 325 » Sun Jan 06, 2019 7:34 pm

Rbrandwijk wrote:
Sun Jan 06, 2019 7:26 pm
I can not stop my charging session using the incontrol app. I get an error message. The rest of the app is working fine.
That is certainly something many of us are suffering. When I try to 'Stop Charging' the application seems to take a long while trying to think about it, then says Charging Paused, but nothing has stopped, and the car continues to draw power from my supply.

*****
Posts: 1904
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: How to report a bug

Post by ***** » Sun Jan 06, 2019 7:57 pm

Should not be beyond Jaguar to add such a simple feature. However, they won’t let on what an indicated 100% SOC actuallly means, not what an indicated 0% SOC means. From looking at the figures I have produced only 81.5kWh is made available to use.

Jagmanmick
Posts: 127
Joined: Fri Dec 14, 2018 8:38 pm
Location: Scotland

Re: How to report a bug

Post by Jagmanmick » Sun Jan 06, 2019 8:35 pm

Chewy wrote:
Sun Jan 06, 2019 7:57 pm
Should not be beyond Jaguar to add such a simple feature. However, they won’t let on what an indicated 100% SOC actuallly means, not what an indicated 0% SOC means. From looking at the figures I have produced only 81.5kWh is made available to use.
When on the I-pace Art of Performance event the Jaguar representative who was explaining the technical side of the car told us that the battery usable amount was 84kWh with an amount top and bottom to protect the battery. So if that is the case an indicated 100% in theory should be 97% and 0% should actually be 3%.
MY20 I-Pace SE in Firenze Red. Took delivery 25/04/19 :D
Infotainment Software: S20C_20.43.1-618886
Vehicle Connectivity System: 19.2
Battery energy control system: BP-AAE-BC-AC-BE

*****
Posts: 1904
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: How to report a bug

Post by ***** » Sun Jan 06, 2019 11:34 pm

I have done some real driving and could only find 81.2kWh.

Bjorn Nyland did tests and could only find a similar value of 81.5kWh.

Not sure where Jaguar are hiding the rest?

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