Has anyone received an OTA Software update?

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Chewy
Posts: 1428
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Has anyone received an OTA Software update?

Post by Chewy » Wed Feb 13, 2019 6:22 pm

Just wondering if anyone on the forum has received an OTA update to fix any of issues that are being reported.

Mine is running on the same version of the appalling Infotainment software (S18C) that is was delivered with. The Telematics and BMS - I have not a clue on their versions as the screen is blank in that area.

I am taking mine to Europe soon and was hoping to get close to 100kW charging, but have absolutely no idea what the software in my car supports.

I took it to the dealer today (booked it in 3 weeks ago), to get the latest software installed. They called me about 3 hours after I left the car saying that any software updates would be chargeable as they are not considered warranty work? They also said that Jaguar do not update the software on delivered cars as this might introduce bugs?

I have my car back with the same software in as when I left with them.
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


nipri
Posts: 327
Joined: Tue Sep 11, 2018 2:02 pm
Location: United Kingdom

Re: Has anyone received an OTA Software update?

Post by nipri » Wed Feb 13, 2019 6:47 pm

Hi Chewy,
Had my updates today.
Battery management plus BCM update carried out the attached.
It’s all part of Jaguar update program & no way should you be charged.
Report the dealer to HQ.
Warm regards.

7F01CF40-3EF8-41AC-ACF7-7DF4765BA129.jpeg

F0F945ED-A73D-40D5-A746-844584DEBBFA.jpeg

FE Photon Red 20" Wheels, Light Oyster since 09/18.
My new Love! ;)


nipri
Posts: 327
Joined: Tue Sep 11, 2018 2:02 pm
Location: United Kingdom

Re: Has anyone received an OTA Software update?

Post by nipri » Wed Feb 13, 2019 6:50 pm

Ps:Infoimainent very fast since the update.
FE Photon Red 20" Wheels, Light Oyster since 09/18.
My new Love! ;)


Flip
Posts: 39
Joined: Fri Aug 10, 2018 6:58 pm
Location: Netherlands

Re: Has anyone received an OTA Software update?

Post by Flip » Wed Feb 13, 2019 6:52 pm

I just had the update a few days ago. Witch should include OTA and 100kw. But I can’t test one of them.

Since 100kw is not compatible with Fastned yet and OTA updates are not delivered from JLR yet....

So we don’t know if they really updated anything.

I also noticed charging in a timeframe still doesn’t work so wondering where they are working on. Probably more critical things like black screens.....

The car is great. Driving increadable. Looking stunning. But is just not finished. So they can’t charge for updates.

It’s really strange if your dealer says so.
Last edited by Flip on Wed Feb 13, 2019 6:57 pm, edited 1 time in total.


Chewy
Posts: 1428
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Has anyone received an OTA Software update?

Post by Chewy » Wed Feb 13, 2019 6:54 pm

This is excellent news - Hopefully Jaguar are now rolling it out to all cars :-)

Were these OTA Updates?
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


pedro1664
Posts: 106
Joined: Tue Nov 27, 2018 3:30 pm
Location: Reading

Re: Has anyone received an OTA Software update?

Post by pedro1664 » Wed Feb 13, 2019 6:59 pm

That's is disgraceful in my opinion, with so many issues they can't be serious... I will check this before collecting and paying for mine mid April 2019. If they tell me the same I won't be collecting it!! We are all field testing!
I-Pace HSE, Silicon Silver, 22" 5056 Black Pack


Tophe74
Posts: 894
Joined: Sat Apr 21, 2018 3:21 pm
Location: Haute Savoie/France

Re: Has anyone received an OTA Software update?

Post by Tophe74 » Wed Feb 13, 2019 6:59 pm

I ll go to my dealer to ask for the update that enable ota
I pace FE photon red since 20.10.18


ardevd
Posts: 509
Joined: Mon Dec 24, 2018 12:30 am
Location: Norway

Re: Has anyone received an OTA Software update?

Post by ardevd » Wed Feb 13, 2019 7:30 pm

I urge you to contact Jaguar nationally and tell them your dealer tried to charge you for software updates. JLR advertises the ability to get OTA updates for the vehicle which unfortunately hasn't been working up until now. No way can they charge you to fix it for you.
Control your I-Pace with jlrpy | I-PACE HSE Ebny Prem Txt MY2019.

Telematics: N/A | InControl: S19A_19.11.4-330884


Chewy
Posts: 1428
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Has anyone received an OTA Software update?

Post by Chewy » Wed Feb 13, 2019 7:32 pm

ardevd wrote:
Wed Feb 13, 2019 7:30 pm
I urge you to contact Jaguar nationally and tell them your dealer tried to charge you for software updates. JLR advertises the ability to get OTA updates for the vehicle which unfortunately hasn't been working up until now. No way can they charge you to fix it for you.
I have contacted Jaguar directly this evening and awaiting a reply from them. I am hoping it is lack of knowledge on the part of the dealer and not Jaguar that are insisting on this.
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


Chewy
Posts: 1428
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Has anyone received an OTA Software update?

Post by Chewy » Wed Feb 13, 2019 7:34 pm

Tophe74 wrote:
Wed Feb 13, 2019 6:59 pm
I ll go to my dealer to ask for the update that enable ota
I rather suspect that even if you have it in your car, Jaguar are not yet set up to implement it at their end. Hence everyone having to go through their dealer to sort out issues.
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


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