Big leak on passenger side

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RJUK
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Big leak on passenger side

Post by RJUK » Sat Oct 12, 2019 8:59 pm

Hi all, I previously mentioned that I had some drips coming from under the glove box, but at the time thought that it could have been from heavy rain coming into the car when we opened the doors.

Earlier today I went out to the car to tidy it up from a recent trip away and noticed that the passenger side floor mat was soaking wet. Wet enough that water dribbled out of it when I picked it up.

Underneath the carpet was the same, absolutely sopping wet. I used some kitchen towel to try to mop it up, but it was way too wet. I ended up using a dust extractor to suck up the worst of the water, and pulled a load out, enough to make a puddle in the dust extractor's collector box.

I have no idea how it's getting into the car, but used the roof button to call Jag support, who advised I turn the car off and not use it. They're sending a specialist out tomorrow, but I'm not sure what he's going to be able to do, unless he finds a seal or gasket that's improperly installed. If it's a missing or damaged part then he's unlikely to be carrying the replacement.

I asked the Jag support guy what happens about the sopping wet carpet and he said "we'd leave that for you to sort out"?!

Oh great, so I have to spend hours trying to dry out the carpet of my 3 month old £80k car, with no idea what damage is done underneath. The extracted water was filthy also.

Pretty crap if you ask me. So I had to spend several hours of my afternoon trying to dry out the carpet with the extractor and a dog drier, plus a ton of kitchen towel. Even now I suspect under the carpet is probably still soaking, as I'm just drying the top, and I can't get behind the sill plastics where a lot of water also was.

Anyway, I'll update you tomorrow, but it might be worth checking your passenger footwells incase this is a common fault. I wouldn't ordinarily have noticed. I think it has been wet for a week or two, but you can't really tell until you touch the carpets with your hands. Certainly a LOT of water has been getting in though. I have premium car mats (i.e. very thick) and the passenger mat was absolutely drenched, with a ton of water beneath it on the actual carpet as well.

I've attached photos of the amount of water extracted, bearing in mind I had already removed the mat and tried to dry the carpet with kitchen roll.

Not great on a brand new car this expensive to be having leaks like a 30 year old rust bucket. :cry:

IMG_20191012_171935.jpg

IMG_20191012_170605.jpg

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wh05apk
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Re: Big leak on passenger side

Post by wh05apk » Sun Oct 13, 2019 6:01 am

Sorry, but that is unacceptable, I would be onto the dealers first thing Monday, it needs drying out properly, and any connections under the carpets need checking, probably replacing the carpets.


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MjrPayne
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Re: Big leak on passenger side

Post by MjrPayne » Sun Oct 13, 2019 8:24 am

I had a leaking windscreen seal which let water in the footwell in my Volvo. The dealer took it in for couple of days, changed insulation, dried it and even put ozonaizer in in overnight to get rid of the smell. So you better ask your dealer do this at least.Even you dry mats there might be water under panels and damp insulation.
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RJUK
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Re: Big leak on passenger side

Post by RJUK » Sun Oct 13, 2019 11:02 am

MjrPayne wrote:
Sun Oct 13, 2019 8:24 am
I had a leaking windscreen seal which let water in the footwell in my Volvo. The dealer took it in for couple of days, changed insulation, dried it and even put ozonaizer in in overnight to get rid of the smell. So you better ask your dealer do this at least.Even you dry mats there might be water under panels and damp insulation.
Exactly. The carpets in cars are often foam-backed, so when I dry the top there's probably a ton of water absorbed into the foam, I suspect. The car has already been misting up loads recently - now I know why.
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RJUK
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Re: Big leak on passenger side

Post by RJUK » Sun Oct 13, 2019 1:41 pm

Waiting for the Jaguar specialist to attend this afternoon. Just went out to the car and whatever rain we've had in the night has been sufficient to turn my footwell into a swimming pool again.

After spending ages drying the carpet out yesterday I lightly placed some kitchen towel on top of the carpet to make it easier to see any drips that fell from under the dash. Well, the kitchen towel is absolutely soaked through. There's definitely a huge leak somewhere.
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LarrieH
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Re: Big leak on passenger side

Post by LarrieH » Sun Oct 13, 2019 3:58 pm

You cannot dry the car out properly without removing the carpet. The sound insulation may also need renewing as some types are ruined when they have been soaked. This is not something the service guy can do and it will need to go into the dealer - in my opinion!
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RJUK
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Re: Big leak on passenger side

Post by RJUK » Sun Oct 13, 2019 4:26 pm

Service guy has just been and it turns out the windscreen isn't bonded in properly on the passenger side top corner. So the rain was getting in there, running down the A pillar and into the passenger footwell.

Yesterday I didn't think the A pillar felt wet, but now I can tell it clearly is soaking.

The tech put some crash wrap over the top of the windscreen to help keep water out in the meantime and they're collecting it in a flatbed tomorrow morning to go to the nearest I-Pace specialist that will accept the car, which is in Taunton. (Bath dealership won't accept any more I-Paces at the moment... How reassuring!)

They're then going to run an I-Pace down from Taunton to the Bristol dealership and get me a taxi there to collect it.

What a fuss!

Today the floor is soaked again, so I'm in the middle of vacuuming it out and trying to dry it as much as possible. I want to try to reduce the likelihood of stuff underneath rusting.

It's going to need a new carpet though and I want a new A-pillar trim, as that's also soaked with filthy rainwater.

The tech had just come from a similar issue in a 1 day old Evoque as well. 🙄
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Chewy
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Re: Big leak on passenger side

Post by Chewy » Sun Oct 13, 2019 6:20 pm

RJUK wrote:
Sun Oct 13, 2019 4:26 pm
Service guy has just been and it turns out the windscreen isn't bonded in properly on the passenger side top corner. So the rain was getting in there, running down the A pillar and into the passenger footwell.

Yesterday I didn't think the A pillar felt wet, but now I can tell it clearly is soaking.

The tech put some crash wrap over the top of the windscreen to help keep water out in the meantime and they're collecting it in a flatbed tomorrow morning to go to the nearest I-Pace specialist that will accept the car, which is in Taunton. (Bath dealership won't accept any more I-Paces at the moment... How reassuring!)

They're then going to run an I-Pace down from Taunton to the Bristol dealership and get me a taxi there to collect it.

What a fuss!

Today the floor is soaked again, so I'm in the middle of vacuuming it out and trying to dry it as much as possible. I want to try to reduce the likelihood of stuff underneath rusting.

It's going to need a new carpet though and I want a new A-pillar trim, as that's also soaked with filthy rainwater.

The tech had just come from a similar issue in a 1 day old Evoque as well. 🙄
Jaguar need to discuss the issue with the company that builds them.
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RJUK
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Re: Big leak on passenger side

Post by RJUK » Sun Oct 13, 2019 7:02 pm

It seems like a fairly basic thing - the windscreen not properly sealed in, but I thought they checked these things at the factory.

I've never had any car leak, regardless of age, aside from a Mazda MX-5, and that only began to leak after a windscreen replacement that wasn't properly sealed in under the cowling at the bottom.

This is a brand new car that cost around 4x more and this is 13 years on from the MX-5, so I'd expect better.
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Billy Bunter
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Re: Big leak on passenger side

Post by Billy Bunter » Sun Oct 13, 2019 8:24 pm

about the “rust” comment.... does anybody know how much and which bits of the iPace are aluminum ?
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