Hi all, only had my Ipace for 28 days, just blowing cold air, road side recovery arrived and the man said they had a meeting yesterday about how this fault is happening all of the time. I’ve been told 3-4 weeks until it can be fixed. If this problem is so bad with these cars what’s the chances of it going wrong again with the new one they fit? Anyone had it go wrong twice?

 

My IPace story - same cold air blowing issue - nice start to the year ! Have put me in a Range Rover @ £ 120 for a tank of diesel.......am pushing them to pay for this fuel by the way ...

The workshop have got to the bottom of the I pace which is unfortunately has resulted in the High Voltage Heater needing to be replaced. One of the parts needed for this repair is currently not available from JLR. Our parts team have checked all retailors to see if we can get one elsewhere and no one has any. We have raised this as critical as keeping us from being able to complete the repair on the vehicle and we will continue to chase this with JLR everyday.

Once we receive a date or the part to enable us to get back onto the vehicle and carry out the repair I will let you know straight away.

Apologies for this delay we are trying to get the I pace back to you as quickly as we can!

 

I got my Jaguar iPace on the 6th Dec 21, the heater packed up on the 29th Dec and it’s also on the back order. In fact this is what Jaguars reply was “ I’ve had words this afternoon with the Workshop Manager and Parts Manager and the latest official guidance they have had from the parts suppliers are, the issue of heater supplies is already escalated to the highest possible level it can be on a national basis.

However, they have said there is no stock located anywhere in the country, whether this is dealers, storage warehouses etc. They are still saying there is no current ETA for the stock to enter the country so unfortunately at the present time the issue remains unfixable.

I know this is not what you want to hear and once again from my personal point of view, I am so sorry you are experiencing this with your new car but it all comes down to in the end the worldwide problem of semi-conductor shortage which is the exact same problem behind the lack of brand new cars being built.”

The frustrating thing is that this is a known ongoing issue but they’re still selling iPace’s. Sales should stop until this issue is sorted, especially as there is a shortage of chips.

 

Yep, mine has twice failed. Just got it back for the second time, dropped off 29th November so took nearly two months for part and replacement. Virtually zero contact in this time. Actually this is the third time it’s been off the road as parking sensors also failed. Essentially I now drive either a Range Rover, Discovery and occasionally the ipace I bought.

 

Thanks for the replies. Been 2 weeks and not heard anything, someone from Jag in Cardiff was going to phone last week and didn’t, not holding out much hope of a quick fix reading peoples experiences on here. Only EV curtesy car I could get was a Nissan Leaf, lovely little car but less than half the range of the Ipace.

 

I just posted this on the other thread about the heater issue but thought you might be interested too:-

Just had a call from my dealer to tell me the all outstanding parts orders have been cancelled as the heaters have been re-called and they are now awaiting new parts information.

There is no news on what the replacement will be but I thought that they had already replaced the faulty unit with a new version, clearly not.

This means even longer delays, mine has been sitting in the dealership for a month now

 

Thanks for the update. Also just got off the phone to dealer and they are telling me that the latest communication they have had from Jag is that all parts will be delivered in next two to four weeks to clear their back orders. Who’s knows what’s really going on, it’s doesn’t sound like they do!

 

I had a further update as follows:

Apparently, the heating element that is at fault in your car as well as others has been replaced by Jaguar with a new design of heating element for which there was a waiting time of 6 - 8 weeks.

Jaguar has advised however that faults have now been found with this new heating element so they have had to stop production of it and they are currently working on a new solution.

No lead time has been issued as of yet whilst they work their way through this.

I took delivery of my car on the 6th Dec, the heating element packed up on the 29th Dec, I took a loan car on the 12th Jan and it looks like the earliest I’ll get my car back is mid-April onwards. I’m afraid “Bally24” 2-4 weeks sounds rather optimistic

I keep asking myself, why didn’t I go for a Tesla, at least they’ve got the infrastructure and support

 

Finally got the Ipace back yesterday! 9 weeks and 3 days! Let’s hope it doesn’t happen again!

 

Yes, I got mine back on Tuesday after 9 weeks in the garage.

 

I'm another victim of the heater fail. In mid March failed, collected by Jaguar (AA) who said it was a known fault. My dealership have confirmed this 'surprise, surprise' and yet all i get from them is 'its on back order'. This is my second fault with an iPace and this issue now on nearly 4 weeks, the first issue much longer.
I struggle to understand why Jaguar cannot at least give them a date the parts will arrive or even be made??? Or why UK wouldn't stock a part that is known to fail...

 

I'm another victim of the heater fail. In mid March failed, collected by Jaguar (AA) who said it was a known fault. My dealership have confirmed this 'surprise, surprise' and yet all i get from them is 'its on back order'. This is my second fault with an iPace and this issue now on nearly 4 weeks, the first issue much longer.
I struggle to understand why Jaguar cannot at least give them a date the parts will arrive or even be made??? Or why UK wouldn't stock a part that is known to fail...

when did you get your problem sorted andrew ? mine has just gone in.....

 

The questions would be better asked of the supplier Webasto but Jaguar should already asking them and be pressing them for replacement units, better built parts, and better quality control.

 

That is a very relevant point that many don’t argue and some try to overlook. Some companies are very poor at doing this - pushing back at the supplier and getting the supplier to improve their standards and the quality of their product. Alternatively sourcing a different supplier should also be on the list of suitable options to resolve the issue. Instead companies simply say “that’s just the way it is”.

 

My MY21 iPace has suffered from the same problem, heater no longer producing any heat. Car dropped off at local dealer and courtesy RR Velar P400e arranged by Jaguar Assistance. Hoping to hear from the dealership in the next few days with a formal diagnosis and ETA of when my car can be fixed. Who knows how long this will take…

 

I've now collected my MY21 iPace, exactly 7 days after dropping off at Marshall Cheltenham dealership. Luckily they had the HV heater part in stock (last one I was told). All seems good so far, heater is working as expected. Service from the dealership has been very good, and I enjoyed the RR Velar P400e courtesy car over the last week. Good luck to anyone else waiting to get their car fixed with this problem.

 

That's a fast turnaround! My heater went on 8 Jan, booked at JLR Southampton for 2 Feb who then called the next day and said they wouldn't do warranty work in the slot that was booked, and offered me the end of March as the next slot for warranty repair. Told them to cancel as I'm not waiting 2.5 months for them to get to repairing it. They've now lost a customer for my servicing and parts needs as that's absurd - they clearly don't want the job as it's warranty work.

Spoke to JLR Basingstoke who have me booked in for next week, so that'll be three weeks of driving with no heat. So getting it fixed in 7 days is quite impressive JJC.

 

Would be inter


would be interesting to know if you booked this in via Jaguar assist after a roadside diagnostics or just went straight to the dealer. Seems to be quite a difference in service when done via Jaguar assist!

 

Mine went in today for the heater replacement, also diagnosed via assist but liaising with dealer direct to get to booked in for service. Lets see how long it takes, will report back.

Loaner via assist / enterprise, as dealer had no availability. Got a decent spec Hyundai Ionic electric after pushing for an EV. Not the same drive as the ipace bit pleasant enough and daresay it will be far more reliable than the jag 😂

Got home to find the chargepoint placement on the ioniq doesnt stretch to my charger FFS 😂

 

Picking mine up tomorrow
... plaudits to Rybrook Huddersfield as they have turned it round in less than 4 days!

 

Same fault on my MY21 HSE.
Local dealer told me to call Jaguar assist in the first instance…
Assist came within 24 hours and sorted out getting my car to the local dealer and a loaner (Range Rover Evoque). Price of diesel came as quite a shock!
No updates after 2 weeks. Just chased them today and told the HV parts are ordered but no dates showing on their system.
Pressing for an EV replacement as I’m currently paying £100/week on diesel.
Hoping to get the car back by mid March as I’m driving to Croatia to my son’s wedding

 

jaguar refunded the cost of fuel for me £190 in total, as long as you are in warranty you should be able to claim back the fuel costs. Just don’t accept no as an answer, we reached agreement from day one but took me 6 months to get the cash! Good luck.

 

My HV Heater part arrived at the dealer within about a day, I was very surprised given what I have seen here however I am still awaiting the completion of the work.

 

My heater stopped working on Monday (27 Feb) so I rang Jaguar Assist late afternoon and was offered a visit by an AA man that evening or a Jaguar technician the following morning. I chose the Jaguar technician and he arrived on Tuesday morning and quickly diagnosed HV heater failure.
The car was booked into my nearest dealer the next day and a RR Velar arranged for me. But when I spoke to the dealer they said they can't look at it until 14 March so I'm sticking with my cold car for now and will take it in on 13 March and collect a courtesy car then. I have heated seats and steering wheel and won't be doing much mileage anyway and would rather drive my own car than a Range Rover.
What I don't understand is why some people have had repeated failures when the part is supposed to have been changed to sort the problem? The JA chap said he thinks the problem is mostly on RH drive cars so maybe it's something to do with the space it's fitted in. Any thoughts?

 

The dealer is wrong I was told something similar if Jag assistance determine the car is undriveable which it is because of battery heating as well as cabin heating the dealers have very strict timelines to complete diagnosis and repair.

I was told by the dealer 4 weeks it took 1.

 

There is no difference between RHD and LHD cars for this part. The comment is probably due to the JA chap sees mostly RHD cars.

 

LOL, well that's certainly true, I don't suppose he's ever seen a LHD one!
He wasn't saying the part itself was different, just that he thought the stuff around was different so maybe it was more squashed in somehow. I think I read some about a pipe to or from the unit being part of the problem?

 

So I just had the FFRR P400e fixed with a HVH issue. Now I-pace next week, when the fix the dent that I got as the car stayed with the dealer for two weeks.

So how long is this HVH failure an issue. From the start of the I-pace introduction ?

Or did they start to fail recently ?

For the P400e (all models, not just the FFRR) they die in droves too I've been told.

 

There were a lot of failures last year made worse by a lack of parts supply and a new design of heater was introduced, it’s a major job to replace on the IPace, on other models it may be easier but expect it to be 1 day+.

 

Hi Folks. Reading through the comments and see alot about the air con blowing cold air.
Mine is the opposite. Its not blowing very cold air. Its a bit warm and humid.
Is it likely to be the same issue? Is it likely to be the same High Voltage Heater issue??

 

I have had 2 instances of this problem. It's the reverse where the system is losing coolant. That may be because of a valve fault, hose related issue or the way in which the hoses were fixed.

It's an easier resolution in theory but all bound up by the vagaries of dealers etc.

 

Is the air it is blowing the same temperature as the air outside? What happens if you set temp to max or min?