I have a Jaguar I Pace EV400 R-Dynamic HSE make 09-2023, MY2024.

 

Your SOTA must be blocked. Recommend taking it back to the dealer. They can go into the diagnostics and execute the “SOTA persistency reset”. I done this myself at home last year and updates started coming through. Although don‘t recommend this, let the dealer do it. The programming for this task really only takes less than 10 minutes. You should have warranty so no charge for this, however they may have to get Technical Assistance (TA) from Jaguar HQ to authorise such work so although may be a 10 minute job realistically it may take them some time / days to fix it, request a courtesy car anyway would be my recommendation.

 

Hi! Thanks for your reply! That explains a lot!

I’ve already been to two dealers and got a new display, but neither of them were able to update the software and told me… “It’s up to date” I thought this to be unlikely, because you can find newer versions on the website.

Looking forward to contact the dealer and ask if they checked if the SOTA was blocked… then it seems like I really know what I’m talking about. Thanks a million!

 

Chances are you’ll be told your car has no updates and it is up to date If you call the Jaguar dealer or their call centre. Many posts on JLR forums about this, sadly very annoying. Only remedy is to give the car to a Jaguar dealer and request H439 / H440 which explains how they do the “SOTA persistency reset”. It is a known issue hence why they have the documents to rectify this. However, as mentioned, they‘ll run a full diagnostics and send the file to a TA to advise next course of action.
Full details of Pivi Pro updates available here;

Software Updates | See how to update the software in your Jaguar

Updating the software in your Jaguar gives you access to the latest features and services of your infotainment system. Identify your system here.

www.jaguar.com

 

I think Jag Customer Service can re-initiate this from their end if you give them a call.

 

If you have Jaguar Assist support, they can do the same thing and a lot faster.

 

I havn’t checked my current software, is there any significant changes in IPace software since 2023

 

But given JLR cyber attack it may be on hold just now….

 

Due to the cyberattack, JLR dealerships are currently very limited in their ability to use Topix Cloud to update vehicle software. So I would expect over the air updates to be impacted as well.

 

Alternatively, all release notes by version and vehicle are nicely organized here: Software Updates | See how to update the software in your Jaguar